Our commitment
NITNI builds websites for trade companies. We want the people who use them, and the people who use this site, to be able to do that whatever their circumstances and whatever they are using to browse.
That includes people using a screen reader, people navigating with a keyboard instead of a mouse, people who have made the text larger, people who prefer reduced motion, and people on a slow connection or an old phone. Plenty of the tradesmen we build for are reading on a cracked phone in bright sun with one hand. Accessibility and that are the same problem.
What we are aiming for
We aim to meet WCAG 2.2 Level AA. That is the standard most commonly referenced in the United States, including under the Americans with Disabilities Act.
We are not claiming we meet it everywhere today. We are claiming that it is the target we build to, that we test against it, and that when we fall short we fix it rather than argue about it.
What we do on every page we build
- Text and background colours are checked for contrast, not eyeballed.
- Every button and link can be reached and used with a keyboard alone, and shows a clear outline when it has focus.
- Tap targets are at least 44 pixels, so a target can be hit with a thumb.
- Every image carries a text alternative, and images that are decoration are marked as decoration so a screen reader skips them rather than reading noise.
- Headings run in order, so somebody navigating by heading gets a real outline of the page instead of a jumble.
- Pages work without JavaScript. If a script fails, the content and the phone number are still there.
- Movement is kept small, happens once, and is switched off entirely for anyone whose device asks for reduced motion.
- Text can be enlarged in the browser without the layout breaking or content disappearing.
- Forms have real labels, and errors are described in words rather than by colour alone.
Where we know we fall short
Being straight about this is part of the point.
- We have not completed an independent third-party audit. Our testing is our own, using automated checks and manual keyboard and screen reader passes.
- We have not tested with every combination of browser, operating system and assistive technology. We test the common ones.
- Some older pages may lag. When we change the standard we apply it to new work first and work backwards.
If you hit something we have not listed here, we would rather know.
Content we do not control
Some pages link out to sites we did not build, including our customers’ own sites once they take them over, and services such as maps or payment pages. We do not control those and cannot promise anything about them. If a link from our site sends you somewhere unusable, tell us and we will look for another route or remove the link.
Tell us about a problem
If any part of this site is hard to use, contact us and say what happened, what page you were on, and what you were using. You do not need to know any technical terms. “The button would not work with my keyboard” is a perfect bug report.
[CONTACT ROUTE NEEDED. An email address at minimum, and it must be one somebody actually reads. A postal address is also still outstanding for the site generally.]
We aim to reply within five working days. If what you need is on a page you cannot use, tell us and we will give you the same information another way, by email or over the phone.
Enforcement
If you contact us about an accessibility problem and you are not happy with how we handled it, you can raise it with the relevant authority. In the United States that is the Civil Rights Division of the Department of Justice.
This statement
This statement applies to nitni.com and to the websites NITNI builds and hosts for its customers.
It was prepared on 8.12.2026 and is reviewed at least once a year, and whenever we make a significant change to how our pages are built.
Last reviewed: 8.12.2026